CRA Phone Number, For quick assistance with your tax questions, contacting the Canada Revenue Agency (CRA) by telephone is often the fastest option. The CRA has trained representatives ready to help you with filing, payments, refunds, and other tax-related inquiries.
General Contact Numbers
For most personal tax inquiries within Canada, call 1-800-959-8281. This number connects you directly to CRA support agents who can provide information about:
- Status of your tax return
- Payment options
- CRA account inquiries
- Benefits and credits
If you are outside Canada or the U.S., you can reach the CRA at 1-613-940-8495 (collect calls are accepted through an operator).
Helplines for Specific Needs
The CRA also has dedicated lines depending on the type of inquiry:
- Benefits and Credits: 1-800-387-1193
- Businesses (GST/HST, payroll, other business taxes): 1-800-959-5525
- TTY for hearing-impaired users: 1-800-665-0354
- Canada Video Relay Service (VRS): 1-800-561-6393
Preparing for Your Call
To get the fastest and most accurate help, have your personal information ready, including:
- Social Insurance Number (SIN)
- Full name and date of birth
- Complete address
- CRA documents such as notices of assessment or previous tax returns
- CRA client number (if applicable)
If you are calling on behalf of someone else, ensure you are authorized to do so.
Best Times to Call
For shorter wait times, aim to call early in the morning (8–10 AM) or late in the afternoon (after 4 PM). Midweek days, such as Tuesday or Wednesday, are usually less busy. Avoid peak hours between 10 AM and 4 PM, and Mondays when call volumes tend to be highest.
Additional CRA Toll-Free Numbers
The CRA provides specialized numbers for other services, including:
- Check tax account balance or automated services: 1-866-474-8272
- Canada Child Benefit (CCB) and related credits: 1-800-387-1193
- Ontario Trillium Benefit (OTB) payments: 1-877-627-6645
- Alberta family benefits: 1-800-959-2809
- International tax and non-resident inquiries: 1-855-284-5946
Always check the CRA website for the most up-to-date phone numbers and service hours to ensure your call is directed correctly.
Reaching the CRA by phone provides direct access to knowledgeable agents who can answer questions about tax returns, payments, benefits, and other inquiries. By preparing your information beforehand and calling at the right times, you can make the process efficient and get the help you need quickly.
