Millions of South Africans depend on the Social Relief of Distress (SRD) grant managed by SASSA.
If you applied for or are receiving the grant, you often want to know whether your application was approved, declined, or is still pending.
This guide shows you exactly how to check your SASSA SRD status online in 2025 using official channels, and what each status means.
What is the official SASSA status check portal?
The official status check tool is part of the SASSA/SRD website, under the SC-19 portal.
You visit srd.sassa.gov.za, select “My Application Status” (or “Check Status”), and enter your 13-digit South African ID number plus the phone number you used when applying.
The portal will display whether your application is approved, declined, or pending, along with upcoming payment dates.
How can I check using WhatsApp or SMS?
If you prefer messaging, SASSA offers these alternatives:
- WhatsApp: Save 082 046 8553 and send a message like “Status” or “Check.” The automated system will prompt for your ID and phone number, then reply with your grant status.
- SMS: From the same number used in your application, send STATUS <ID number> to 32555. You will receive an SMS with your SRD status and, if applicable, payment date.
These methods are useful when the portal is slow or unreachable.
Can I call to check my SASSA SRD status?
Yes, you can call the SASSA toll-free line:
Dial 0800 60 10 11 and follow the voice prompts.
You’ll likely be asked for your ID number and the phone number used in your application.
The operator or automated system will tell you if your grant is approved, declined, or pending, and when payment is due.
Calls may require waiting if there is high demand, so patience helps.
What does each status mean (approved, pending, declined)?
When you check your SRD status, you may see one of several messages:
- Approved: Your application has been accepted, and funds will be paid according to the monthly schedule.
- Pending: SASSA is still reviewing your documents, income, and banking details. It means your application is not yet finalized.
- Declined: Your application did not pass verification. This can happen if your income or assets exceed the set limit, or if the required information was missing.
- Self-Exclusion Response Found: This means SASSA found you disqualify due to certain criteria (for example, you receive another grant or your income is too high).
- Failed / Identity verification failed: SASSA could not confirm your identity or data. You may need to resubmit information.
- Referred: Your application has been flagged for extra review or verification by other departments.
Understanding the status helps you decide whether to wait, appeal, or fix something.
When will I receive the payment after approval?
If your SRD status shows “Approved,” the payment is usually processed within a few days according to the SASSA monthly calendar.
In 2025, SASSA generally disburses SRD grants between the 20th and 27th of each month.
Always check your status close to the middle and end of the month to see your exact payout date.
If payment is late, check your banking details, the payout schedule, or contact SASSA for clarification.
Can I appeal if my application is declined?
Yes, you can appeal a declined decision or self-exclusion. Use the “Appeal” feature on the SRD portal.
You will need your ID, phone number, and a reason for appeal. After you submit, SASSA reviews your case and responds.
Do not miss appeal deadlines. Also, ensure that your information, such as income or household composition, is accurate and up to date.
What should I do if the portal or status check fails?
When the status check does not work or shows errors:
- Confirm that you used the correct ID number and phone number (the same as on your application).
- Try refreshing your browser, clearing cache, or using a different browser or device.
- Use alternative methods (WhatsApp, SMS, call) while the portal is down.
- Wait and try again during off-peak hours. System traffic can slow down or temporarily disable access.
- If nothing works, visit a SASSA office in person. Bring your ID and phone and ask the staff to verify your SRD status.
Using multiple checking methods reduces the chance you will remain uninformed for too long.
