If you applied for the monthly grant through the SRD (Social Relief of Distress) programme with SASSA and you’ve been asked to verify your identity, it’s important to use the official link and complete the process correctly.
In this article, you will learn what the official verification link is, why it is sent, how to complete the process securely, what happens if you don’t, and how to fix common problems.
What is the official SASSA verification link?
The official verification link is a dedicated page on SASSA’s SRD website where applicants are asked to confirm their identity.
The link generally takes you to the address https://srd.sassa.gov.za/sc19/reconfirmation/auth where you enter your South African ID number and mobile number to request a verification code via SMS.
This link is part of SASSA’s biometric identity verification drive.
Why has SASSA sent you the verification link?
SASSA may send you the verification link for several reasons:
- Your details (ID number, name, mobile phone) did not match the records of the Department of Home Affairs (DHA) or other databases.
- You hold an older green ID book rather than a smart ID card, and SASSA flagged your profile for biometric verification.
- SASSA is carrying out a fraud-prevention check and is using the verification link to enrol or re-verify beneficiaries.
Completing the link process helps you avoid payment delays or suspension.
How to complete the verification process securely
When you receive the link via SMS or see it in your application status, follow these steps:
- Ensure you access the link https://srd.sassa.gov.za/sc19/reconfirmation/auth or the official SASSA website.
- On the verification page, enter your ID number and the mobile number you used in your application. Click “Send SMS” (or equivalent) to receive a One-Time Pin (OTP) on your phone.
- Enter the OTP to access your verification dashboard, where your details will display. Check that your full name, ID number, and mobile number are all correct.
- If required, follow any biometric step – e.g., a live face scan or upload a photo, especially if you hold a non-smart ID.
- Submit the verification. Once successful, your profile will be marked as verified, and your payment process can continue.
What happens if you do not complete the link or fail the verification?
If you ignore the link or fail the verification, you may face:
- Hold on to your SRD grant payments until verification is done. According to reports, certain payments were suspended because e-KYC verification was pending.
- A message status such as “Identity Verification Failed” indicates you have to take corrective steps.
- Additional manual verification or needing to visit a SASSA office or DHA branch.
Why you might not receive your verification link
There are a few common reasons:
- You changed your mobile number, and SASSA’s records still show the old one. That means the SMS link never reaches you.
- Your ID document is the older green ID book, and your photo quality is poor, so biometric matching fails.
- Technical or system delays at SASSA or the server where the verification link is generated.
If you fall into any of these categories, you should act to update your details and request the link again.
How long does the verification process typically take?
Once you click the link and enter your details, the OTP is usually sent almost instantly.
The full verification, including a biometric match, may take a few working days, depending on your ID type and SASSA workload.
If your status shows “Pending” for too long, you may need to follow up with SASSA.
What to do if you fail verification or still have no link
If your verification fails or you have not received a link after several days:
- Check your mobile number in your application and update it if needed via the SASSA status portal.
- If you hold a green ID book rather than a smart ID, consider applying for a smart ID because it will assist biometric matching.
- Contact SASSA’s toll-free line 0800 60 10 11 to ask for assistance. Make sure you note when you attempted the link and what your status reads.
- If your application shows “Identity Verification Failed,” you may lodge an appeal or reconsideration via the official appeals portal.
