If your SASSA SRD (Social Relief of Distress) application was declined in 2025 and you lodged an appeal, you probably want to know whether your appeal was accepted, rejected, or still under review.
This guide shows you how to check your appeal status using official channels, what the possible outcomes mean, and what steps to take next.
What is the official appeal portal for SASSA SRD?
The official place to lodge and track appeals is the SRD appeals section of the SASSA website.
You can access it via srd.sassa.gov.za/appeals/ under “Exercise my right to appeal.”
When you lodged your appeal there, you used your South African ID number and cell phone number, and you received an OTP (one-time PIN) for verification.
The same portal is used to check the status of your appeal decision.
How do I check my SRD appeal status online?
To check your appeal status:
- Go to srd.sassa.gov.za/appeals and select the “Status of Appeal” or similar option.
- Enter your 13-digit ID number and cell phone number you used during the application and appeal.
- Click “Submit” or “Check.”
- The system will display whether your appeal is under review, approved, declined, or referred.
This method is the most direct and preferred for seeing your appeal decision without waiting on phone lines.
Can I call to get my appeal status?
Yes. You can call the SASSA helpline: 0800 60 10 11, and ask to check your appeal status.
You’ll have to provide your ID number and phone number used in your application and appeal.
The agent or an automated system may tell you whether your appeal is still pending or has been decided.
Be ready for wait times, especially during high demand.
What does each appeal status mean?
When you check your appeal status, you may see:
- Under review / Pending: Your appeal is being assessed by the tribunal (ITSAA) or SASSA.
- Approved: The appeal succeeded, and your grant should be reinstated or approved from the month in question.
- Declined / Rejected: The appeal was not accepted, and the original decision stands.
- Referred / Additional review needed: Your case may still need extra verification or evidence, or has been passed to another department for further checks.
If your appeal is approved, SASSA will begin or resume payments for that month onward (if all other conditions are met).
How long does it take for an appeal decision?
The appeal process generally takes 60 to 90 days from the time you submit your appeal.
In some cases, it could take a bit longer depending on how many appeals the tribunal is handling and whether extra evidence or verification is needed.
While you await, periodically check your appeal status via the portal or phone line.
What if my appeal is declined again?
If your appeal is declined, you can:
- Request reasons for the decline by contacting SASSA or the appeals tribunal (ITSAA).
- Check whether there was missing or incorrect information in your application or appeal.
- Provide additional supporting documents if allowed.
- If allowed under law or policy, you might re-appeal or seek judicial review (depending on legal rights in your area).
It is important to act quickly if you believe the decision was unfair or based on errors.
What if I can’t check the appeal status or get an error?
If you encounter issues checking your appeal status:
- Confirm that your ID number and phone number are correct and match those used in both your application and appeal.
- Try the online portal at different times or use a different browser or device.
- Use the call line (0800 60 10 11) to ask staff to check your appeal status manually.
- Visit your nearest SASSA regional or local office in person, bring your ID, appeal reference, and documents, and ask staff to help you check.
- Be patient — system maintenance, heavy traffic, or delays at ITSAA can sometimes slow status updates.
Make sure you keep your contact details (phone, address) up to date so you can receive SMS or a notification when the appeal decision is ready.
