SASSA Application Status Check – Confirm If You’ve Been Approved

When you apply for a SASSA social grant (for example, the SRD/R370 grant), you often wait anxiously to know whether your application is approved. 

This guide shows official and reliable ways to check your SASSA status in 2025, what each result means, and what to do next.

What is the official portal to check your SASSA application status?

The most direct method is via the SASSA SRD/SC19 portal. 

Go to srd.sassa.gov.za and navigate to the “Check Status” or “Application Status” section.

You will be required to enter your 13-digit South African ID number and the mobile phone number you used during your application. 

After submission, the system returns your current status (approved, pending, declined) and often displays any scheduled payment date if applicable.

If you are an asylum seeker or special permit holder, there is a variant of the status check where you submit your file or passport number instead of ID.

Can I check my SASSA status via SMS, WhatsApp, or USSD?

Yes, SASSA supports alternative channels:

1. SMS: Send a text “STATUS <space> {your ID number}” from the phone number you used in your application to 32555. You should receive a reply with your grant status and possibly payment date.
2. WhatsApp: Save 082 046 8553 in your contacts. Send “STATUS” or “SASSA” and follow prompts to provide your ID and phone number. The system responds with your application status and, if available, payment updates.
3. USSD: On the phone number you registered, dial codes like *120*69277# or *120*3210#, then follow the menu to “Check Status” and input your ID. The system may display your status.

These options are useful when the website is slow or inaccessible.

Does SASSA offer status checks by phone or in person?

• Phone: Call SASSA’s toll-free line 0800 60 10 11. You will be asked for your ID and possibly your phone number. The operator or system can tell you your application status.
• In person: Visit your nearest SASSA regional or local office. Bring your ID and application information. Staff can assist in checking your application status.

What do common status results mean?

1. Approved: Your application passed the eligibility and verification checks. A payment date is often shown if scheduled.
2. Pending: Your application is under review or verification (identity, bank, documentation). It has not yet been finalized.
3. Declined / Rejected: Your application did not meet one or more requirements. The system sometimes shows a reason (e.g., income too high, ineligible).
4. Failed / No Match / Identity Verification Failed: The system could not verify your information — mismatches with Home Affairs records, bank details, or missing data.

Why might your application still be pending?

Your status may remain pending because:

1. Identity or personal information must be verified (Home Affairs, DHA), and there is a mismatch.
2. Your banking or payment details are new or need verification.
3. Some supporting documents or additional proof were requested.
4. The system has a backlog or is processing many applications.
5. Your case was referred or flagged for extra checks (fraud, duplicate records, consistency).

In many cases, pending status resolves once the system completes verification and assigns a payment schedule.

What should you do if your status is declined or failed?

1. Check the reason (if displayed). If it’s due to incorrect or mismatched data, correct it (name, ID, bank, address).
2. If your identity verification failed, request or complete the required verification (e.g., e-KYC).
3. If bank details are incorrect or unverified, update them via the SRD portal.
4. If the system shows “declined” erroneously, you may appeal through the SRD appeals section.
5. Monitor your appeal status and keep proof of any documents you submit.

How often should you check your status, and how to avoid mistakes?

1. Check at least monthly, especially before expected payment windows.
2. Always use the same ID number and phone number you submitted in your application — mismatches often lead to “no match” or failure.
3. If you update any details (name, address, bank, phone), update them both at Home Affairs (if needed) and in your SRD profile.
4. Use alternate methods (WhatsApp, SMS, phone) when the website is slow.
5. Avoid duplicate applications — applying multiple times for the same grant period can confuse the system.
6. Keep a screen or document proof of your status checks for reference.