If you’ve applied for a grant with SASSA and received a message requiring you to complete an identity-verification link, you must act quickly and correctly.
The verification link is a key step toward confirming your eligibility and ensuring your payments can continue.
What is the SASSA ID verification link?
The verification link is a secure digital tool sent by SASSA to the mobile number or email you registered.
It typically appears when you apply for a grant, such as the SRD (Social Relief of Distress), or when SASSA needs to confirm your identity because your details did not fully match.
The link takes you to SASSA’s verification portal, where you upload your photo or biometric data and confirm your identity.
Why did SASSA send me the link?
SASSA sends the link for several reasons. One is to prevent fraud and ensure that only eligible persons receive grants.
Another reason is that your third-party data (like from the Department of Home Affairs) did not match, so SASSA needs you to verify details.
Also, after 5 May 2025, SASSA requires biometric enrolment for certain clients (especially those with alternative ID forms).
How do I use the verification link securely?
When you receive the link:
- Check that the link is from the official SASSA domain to avoid phishing.
- Ensure your internet connection is secure and you are using a trusted device (your phone or a computer).
- Click the link promptly (often the link expires after 72 hours).
- Upload a clear photo or biometric data (if required). Follow the guidelines: well-lit setting, no hats or sunglasses, plain background.
- Double-check that your personal details (ID number, name, phone number) match what you submitted and what Home Affairs has. Errors will lead to failure.
What happens after I submit the link and data?
Once you submit, SASSA will process the verification.
If successful, your status will change to “verified” or similar, and you will continue to be eligible for the grant.
If not verified, your status may read “verification failed,” and this will stop or delay payments until you fix it.
Although the verification process may take a few days, you should keep an eye on your status regularly.
What if I did not receive the verification link?
If you haven’t received the link after 24-48 hours, check the following:
- Ensure your mobile number or email on record is correct and active.
- Ensure you have a working internet connection, and you have not blocked messages from unknown senders.
- If still not received, you can request a new link via the SASSA SRD portal or by calling their helpline (0800 60 10 11), or by visiting a SASSA office.
What common problems lead to verification failure?
Some frequent issues are:
- Name, surname, or ID number does not match the Home Affairs database.
- The photo or biometric submission is unclear (poor lighting, face not clearly visible).
- The link expired because you did not act in time (often 72-hour validity).
- Technical issues or using an incompatible device. If so, try a different device or visit a SASSA office.
What do I do if verification fails or I need help?
If verification fails, you should:
- Contact SASSA via phone (0800 60 10 11) or visit your local SASSA office with your ID and other relevant documents.
- Request another verification link if necessary. Provide a better photo and ensure your details are correct.
- If you believe your application was unfairly denied, you may appeal via the review process (especially for SRD grants).
- Keep a record of your application ID, screenshots of submission, and any correspondence for follow-up.
