SASSA R370 Status Check 2025 – See If You’re Approved

If you applied for the SRD grant (also called the R370 grant) in 2025, you likely want to know whether your application was accepted and when payment will arrive. 

The South African Social Security Agency (SASSA) offers several official ways to check your status. 

This guide shows you how to do it, what each status means, and what steps to take if your application is declined.

What is the official SASSA status check portal?

The main method is through the SASSA SRD portal online. Go to srd.sassa.gov.za and look for the “Check Status” or “My Application Status” section. 

You must enter your 13-digit South African ID number and the phone number you used in your application. 

Once you submit, you’ll see whether your status is “Pending,” “Approved,” “Declined,” or another result, and if approved, your payment date will also display.

If asked to verify via OTP (One-Time Pin) sent to your phone, you’ll need that to continue.

Can I check via WhatsApp, SMS, or USSD?

Yes, SASSA supports alternate methods for convenience:

1. WhatsApp: Save 082 046 8553 as a contact. Send a message like “Status” or follow the prompts to enter your ID and phone number. You’ll get your R370 grant status via WhatsApp.
2. SMS: From the same number used in your application, send STATUS <your ID number> to 32555. You’ll get a reply with your status or payment date.
3. USSD / Dial code: You may use codes like *120*3210# or *120*69277#, depending on what SASSA currently supports. After dialing, select “Check Status” and enter your ID.

These methods are especially useful if you can’t reach the portal or want faster access.

Can I call a SASSA helpline to check the status?

Yes, you can use the SASSA toll-free line 0800 60 10 11. When connected, follow the voice prompts or speak to an agent. 

You’ll need to provide your ID number and phone number to hear your R370 status and payment date.

Waiting times may occur, especially during busy periods. Be patient when calling.

What do the different statuses mean (Pending, Approved, Declined)?

When you check your R370 status, you may see one of these:

1. Pending: Your application is under review or verification. It does not mean rejection; it just means SASSA has not yet made a decision.
2. Approved: Your application passed all checks. You will see a payment date in the status tool or receive it by SMS.
3. Declined / Rejected: Your application did not meet eligibility criteria or there were discrepancies. You’ll usually see a reason and may be prompted to appeal.
4. Bank details pending: You haven’t submitted or verified your banking information, causing a hold.
5. Referred: Your case requires further review from other departments because of inconsistencies or flags.
6. Identity verification failed: Your ID or personal data could not be confirmed. You may need to correct or resubmit information.

Understanding your status helps you know what to do next.

When will I get paid after approval?

If your status shows Approved, SASSA typically schedules payments in a window toward the month’s end. 

You must check your status every month to see your specific date.

Because the payment window spans several days, beneficiaries have individual assigned paydays.

If you don’t see a payday immediately, ensure your banking details are correct and wait; the system may still be allocating dates.

What can I do if my application is declined?

You can appeal the decision through the official SASSA SRD appeals process:

1. Go to srd.sassa.gov.za/appeals and choose “Lodge Appeal.”
2. Enter your ID number and mobile number (the same used in the application).
3. Provide reasons and supporting documents (income proof, bank statements, etc.) for reconsideration.
4. Keep track of the appeal status on the same portal.

Submit appeals promptly and for each month that was declined.

What should I do if status check fails or gives errors?

If you run into problems:

1. Double check your ID number and phone number — use exactly the ones from your application.
2. Try again later or use another method (WhatsApp, SMS, USSD, call).
3. Clear your browser cache or try another browser or device if you use the portal.
4. If none work, visit a SASSA office with your ID and phone number and ask staff to check your R370 status in person.

Using several methods increases the chances you’ll find the correct status.