Track Your SASSA Status – Step-by-Step Instructions

If you applied for the SASSA SRD (Social Relief of Distress) grant, you’ll want to keep track of your application status and payment updates. 

Below are clear, official steps you can follow to track your status reliably in 2025, plus alternate methods and tips to avoid common mistakes.

How do I check my SRD status online via the official portal?

1. Open your web browser and visit srd.sassa.gov.za. Use the SC19 / SRD section.
2. Find the “Check Status” or “My Application Status” link (sometimes under “SC19 / STATUS”).
3. Enter your 13-digit South African ID number and the mobile phone number you used when applying.
4. Click “Submit” or “Check Status.”
5. The portal will display your current status for each month (e.g., Pending, Approved, Declined) and, if a payment date has been allocated, show that date.

Always use the same ID and phone number you originally submitted; mismatches often cause “Failed” or “No Match” errors.

How to track status using WhatsApp

1. Save 082 046 8553 in your phone contacts (official SASSA SRD WhatsApp number).
2. Open WhatsApp and start a chat with that number.
3. Send a simple message like “STATUS” or “SASSA”.
4. Follow the prompts. You will be asked to enter your ID number and registered phone number.
5. You will receive your SRD application status (and sometimes payment date) via WhatsApp.

This method is especially helpful if the web portal is slow or your device struggles with websites.

How to track status via USSD / Dial codes

1. Open the dialer on the phone number you used for your SRD application.
2. Dial *120*69277# or *120*3210# (the most current codes) and press call.
3. From the menu, select “SASSA status” or “SRD status.”
4. Enter your ID number when prompted.
5. Your SRD status will display on screen.

USSD is a data-free option and useful when you don’t have internet access.

How to check the status by phone call

1. Dial the toll-free SASSA number: 0800 60 10 11.
2. Follow the voice prompts or speak to an agent.
3. You will be asked for your South African ID number and perhaps your registered phone number.
4. The system or operator will read your current SRD status (Approved, Pending, Declined) and may also confirm your payment date if allocated.

This is helpful if you prefer speaking to a person or if your internet options are limited.

What to do if your status shows “Pending” or “Failed”

• Pending: It means your application is still under review. Verification of identity, banking details, or income data may be in progress.
• Failed / No Match: There is a mismatch between your submitted info and official records (Home Affairs, bank, etc.).

Steps to resolve:

1. Confirm your ID, name, surname, and phone number match exactly the records at the Department of Home Affairs.
2. If you recently changed your name, address, or phone number, update those details both with Home Affairs and the SRD portal.
3. Respond promptly to any verification SMS or email sent by SASSA.
4. If your banking details are flagged, update them and ensure the account is in your name.
5. Try the status check again after a few hours or the next day, especially during off-peak times.
6. If nothing changes after a reasonable wait, visit a SASSA office in person with your ID and request assistance.

Can I appeal if I see a Declined status?

Yes, if your application is declined and you believe it’s incorrect, you can lodge an appeal:

1. Go to srd.sassa.gov.za/appeals (the appeal section of the SRD portal).
2. Enter your ID number and phone number.
3. Select the month(s) you’re appealing.
4. Provide reasons and supporting documents if requested.
5. After lodging, you can check the appeal status on the same portal periodically.

Appeals usually take 60 to 90 days to process.

Best practices to avoid status check problems

1. Always use the same phone number you used during your application.
2. Make sure your ID number, full name, and surname are correct and match Home Affairs records.
3. Don’t apply multiple times for the same grant period because duplicates can cause confusion.
4. Update your banking information promptly if changes.
5. Use status check during off-peak hours to reduce server load issues.
6. Save the official portal or number in your browser or contacts (don’t rely solely on search results, which may show outdated or phishing links).