The Social Security Administration (SSA) provides several contact options to help you manage your benefits, apply for assistance, or get updates on your case. Whether you need help with retirement benefits, disability claims, or Social Security cards, you can reach the SSA through phone, online support, or in-person appointments.
This guide explains all available SSA contact numbers and support channels, including hours of operation, services available, and alternative ways to get help if you live outside the United States.
SSA Main Contact Number
The main SSA contact number is 1-800-772-1213. This toll-free line connects you directly with the Social Security Administration.
Operating Hours:
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- Monday to Friday: 8:00 a.m. – 7:00 p.m. (local time)
- Closed on weekends and federal holidays
You can call this number for:
- General questions about Social Security benefits
- Application status updates
- Reporting changes (such as address or bank details)
- Scheduling or rescheduling appointments
- Requesting benefit verification letters
- Reporting lost or stolen Social Security cards
If you prefer to speak with a live representative, it’s best to call early in the morning or later in the day to avoid long wait times.
SSA TTY Contact Number for the Deaf or Hard of Hearing
If you are deaf or hard of hearing, the SSA provides a dedicated TTY number: 1-800-325-0778.
TTY Hours:
- Monday to Friday: 8:00 a.m. – 7:00 p.m.
This number offers the same services as the main SSA helpline, including help with applications, payments, and benefit records.
Contacting SSA Online
The SSA’s online services offer the fastest and most convenient way to handle most benefit-related tasks.
Visit www.ssa.gov to:
- Apply for retirement, disability (SSDI), or SSI benefits
- Check your application status
- Request a replacement Social Security card
- Change your address or direct deposit details
- Print benefit verification letters
- Access your Social Security Statement
You can also create or sign in to your my Social Security account for personalized services and updates on your record.
Local Social Security Office
If you prefer to speak to someone in person, you can visit your local SSA office.
To find the nearest office:
- Go to the Social Security Office Locator at www.ssa.gov/locator.
- Enter your ZIP code.
- Review the address, office hours, and directions.
Tip: Always call the main SSA number (1-800-772-1213) to schedule an appointment before visiting, as walk-in services may have long wait times.
Contacting SSA from Outside the United States
If you live outside the U.S. or one of its territories, you can contact your nearest Federal Benefits Unit (FBU). These offices provide Social Security services for Americans abroad, including benefit claims, changes to payment information, and replacement card requests.
You can find your nearest FBU by visiting the SSA’s international directory at:
https://www.ssa.gov/foreign/
Mailing Documents to the SSA
If you are asked to mail documents (such as a birth certificate or tax forms), include your Social Security number on a separate piece of paper—not on the original documents—to ensure proper handling.
Mail your documents to the office listed on your application receipt or confirmation letter.
Avoid mailing original immigration or foreign birth documents; instead, take them to your local SSA office for verification.
SSA Automated Services
When you call the main number (1-800-772-1213), you can use the automated phone service 24 hours a day for quick self-service options such as:
- Checking payment schedules
- Requesting replacement forms
- Reviewing your benefits and deductions
- Getting office hours and directions
This is a good option if you do not need to speak directly with a representative.
Reporting Fraud or Suspicious Activity
If you suspect Social Security fraud, misuse of benefits, or identity theft, contact the Office of the Inspector General (OIG) directly.
- Report Online: https://oig.ssa.gov/
- Fraud Hotline: 1-800-269-0271
- TTY: 1-866-501-2101
You can report issues anonymously, and the SSA encourages prompt reporting to protect your record.
When to Call the SSA
Here are common reasons to contact the Social Security Administration:
Summary of SSA Support Channels
| Support Channel | Contact Information | Availability |
|---|---|---|
| Main SSA Number | 1-800-772-1213 | Mon–Fri, 8 AM–7 PM |
| TTY (Hearing Impaired) | 1-800-325-0778 | Mon–Fri, 8 AM–7 PM |
| SSA Website | www.ssa.gov | 24/7 |
| Local Office | www.ssa.gov/locator | Hours vary |
| Outside the U.S. | www.ssa.gov/foreign | Hours vary |
| Fraud Reporting (OIG) | 1-800-269-0271 | 24/7 online |
The SSA contact number and support channels make it easy for you to manage your Social Security benefits from anywhere. Whether you choose to call, visit an office, or use the online platform, help is always available.
For the fastest service, use SSA.gov or your my Social Security account to complete most requests without waiting on hold or visiting an office.